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Our Secure Chat feature is also available between the hours of 9:00am to 5:00pm (PST) Monday through Friday.

Should you need any additional assistance please contact us at our Call Center Monday through Friday from 7:00am to 6:00pm (PST) and Saturdays from 8:00am to 2:00pm (PST) at 80 option “8”. Once the account has been validated you will be able to complete the transfer to your loan in the future. Please allow 3-5 business days for the MICRO Deposits to be complete. You will be able to locate the option under the "My Accounts" tab from the top menu. To do so simply select the option to "Add/Verify External Account". Q: Will I be able to make loan payments from an external bank account?Ī: In order to make a payment to your loan from an External Account you would need to re-establish an External Account with our new online banking platform first. The bill pay system will also advise you on the delivery date of the item. When setting up the payee on bill pay, the system will advise you on how the payment will be sent.

If they do not have an established relationship, it will be sent out via check. Q: Can payments be set up as electronic or do they all send out checks?Ī: If the biller has an established relationship with Bill Pay, the payment will be sent electronically. Q: How much history will convert within the new Bill Pay platform? Q: Who can I contact if a payment is not received as scheduled?Ī: Please reach out to the Contact Center 800.444.6327 Q: Will my bill payments/payees carry over?

However, if your payment was setup based off of an e-bill, it will need to be reestablished. Q: Will my existing reoccurring payments and/or reminders be set up?Ī: Yes, as long as the payee is converting over. Q: If a check is mailed out to a payee and the check is lost, can I place a stop payment on the check? What is the fee?Ī: The request must be made by contacting the Contact Center or by visiting a branch. Additionally, the member can decide what date works best for their schedule. Q: How many days does it take to send an average payment? How many days in advance do our members need to create payment?Ī: When submitting a payment, the system will provide you with the sent date and delivered by date. Q: Will I receive email bill pay reminders?Ī: Yes, if you have selected that option.